MECK Cleaning Solutions ("we", "us", "our") sells products through multiple channels, including our own website (MECK Cleaning Solutions Website) and our Amazon Australia storefront (Amazon). This policy explains how we process and deliver orders across both channels. Where a rule differs between channels, this is noted below.

Nothing in this policy limits, excludes or restricts any consumer guarantee, right or remedy you have under the Australian Consumer Law (ACL) or other applicable law, or (for Amazon orders) any right you have under Amazon's own policies. Where any part of this policy conflicts with those rights, your statutory or Amazon policy rights take precedence.

1. Order processing

Orders are generally processed and prepared for dispatch within 1 to 2 business days, Monday to Friday, excluding public holidays.

Orders placed on weekends or public holidays are generally processed on the next business day.

For Amazon orders, dispatch is also subject to the handling time and delivery estimates displayed on the applicable Amazon listing at the time of purchase, which reflect our current Amazon Seller Central settings.

2. Estimated Delivery Times

Delivery times vary depending on the delivery address, courier service, distance, network conditions and other circumstances.

As a general guide, please allow, from dispatch:

These timeframes are estimates only and are not guaranteed. Some deliveries may arrive sooner; deliveries to certain locations may take longer. Please allow additional time during busy periods, including major sales events, Christmas and other holiday periods, when courier networks may experience higher volumes.

For Amazon orders, the estimated delivery window shown on the Amazon order confirmation is Amazon's own estimate for that order and may differ from the general ranges above; where the two differ, the Amazon-provided estimate applies to that order.

3. Courier services

Orders may be delivered using a suitable courier or delivery service, which may include Aramex, CouriersPlease, Australia Post or another available delivery provider. The service used may vary depending on the destination, parcel size, weight and available services.

Courier delivery timeframes are outside our direct control. Once an order has been dispatched, delays may occasionally occur due to circumstances including courier network congestion, weather, traffic, public holidays, remote locations, incorrect or incomplete addresses, or other unforeseen circumstances.

4. Tracking

Where tracking is available, tracking details will be provided once an order has been dispatched — via the MECK Cleaning Solutions Website order confirmation/account area for website orders, or via Amazon order tracking for Amazon orders.

Customers can use the tracking information provided to monitor the progress of their delivery.

5. Delivery address

Customers are responsible for providing a complete and accurate delivery address when placing an order (including, for Amazon orders, ensuring the address on file with Amazon is correct).

If an incorrect or incomplete address is provided, this may result in additional delivery time, additional delivery charges for re-dispatch, or the parcel being returned to us. Where a delivery fails or is returned due to an incorrect or incomplete address supplied by the customer, we may require payment of reasonable re-delivery costs before re-sending the order.

If you need to change your delivery address, please contact us as soon as possible using the applicable contact method in section 9. Address changes cannot be guaranteed once an order has been dispatched.

6. Risk and title

Risk in the goods (including risk of loss or damage in transit) passes to the customer on delivery to the address provided. Nothing in this section affects any right you have under the ACL or Amazon's policies in relation to goods that are lost, damaged, or not as described.

7. Delivery delays

While we make every reasonable effort to dispatch orders promptly, delivery times are estimates and cannot be guaranteed.

If a parcel is delayed beyond the estimated delivery timeframe, please first check the tracking information provided.

If you believe your order may be lost or has not arrived after a reasonable period, please contact us using the applicable method in section 9 and we will assist with the matter and, where appropriate, contact the relevant delivery provider.

8. Damaged or missing orders

If an order arrives damaged, or you believe your order has been lost in transit, please contact us as soon as possible using the applicable method in section 9.

• For MECK Cleaning Solutions Website orders, we will review the circumstances and assist in accordance with our Returns and Refunds Policy and applicable Australian consumer law.
• For Amazon orders, we will review the circumstances and assist in accordance with Amazon's applicable policies (including, where relevant, the A-to-z Guarantee) and applicable Australian consumer law.

9. How to contact us

• Orders placed on the MECK Cleaning Solutions Website: contact us at info@meck.au, including your order number and a description of the issue.
• Orders placed on Amazon: contact us through Amazon Buyer-Seller Messaging, so that Amazon can verify the order and assist if needed.

Please include your order number and a description of the issue so we can help as quickly as possible.

10. Shipping area

We currently ship within Australia only. If this changes, we will update this policy and the applicable listings accordingly.

11. Limitation of liability

To the maximum extent permitted by applicable law, and without limiting any consumer guarantee, right or remedy that cannot lawfully be excluded:

(a) delivery timeframes stated in this policy, at checkout, or on an Amazon listing are estimates only and do not constitute a guaranteed delivery date;

(b) we are not liable for delays or failures in delivery caused by circumstances outside our reasonable control, including courier network issues, weather, traffic, incorrect or incomplete address information supplied by the customer, or acts or omissions of a third-party courier or of Amazon; and

(c) our liability for any loss or damage arising from delivery of an order is limited to the extent permitted by the ACL and other applicable law.

12. Important delivery information

Delivery timeframes are estimates only. Selecting or using a particular courier does not guarantee delivery by a specific date. Delivery may take longer than the estimated timeframe in some circumstances, particularly for regional and remote locations or during periods of increased courier demand.

MECK Cleaning Solutions will make reasonable efforts to ensure orders are processed and dispatched promptly, will keep the delivery estimates in this policy and on our listings accurate and up to date, and will assist customers with genuine delivery issues.

13. Changes to this policy

We may update this policy from time to time to reflect changes to our delivery arrangements, courier providers, or applicable law. The current version will always be available on the MECK Cleaning Solutions Website, and the applicable Amazon listing information will be kept consistent with it.